Support

NV Digital Solutions (nvdigitalsolutions.com)

Last Updated: April 2, 2026

1. Overview

Welcome to NV Digital Solutions Support. We’re here to help you with any issues related to our software, plugins, APIs, email services, and integrations.

Whether you’re using our WordPress plugins, WooCommerce solutions, or licensing API, our goal is to provide fast, reliable, and practical support.

2. Support Channels

You can reach our support team through the following channels:

📧 Email Support

support@nvdigitalsolutions.com

Best for general inquiries, bug reports, and technical assistance
Typical response time: 24–48 hours

🌐 Website Support

Submit support requests via contact forms
Access documentation and updates

3. What We Support

We provide support for:

WordPress plugins and custom integrations
WooCommerce functionality and payment gateways
License activation and API integration
Email services (Brevo, Mailgun, Mailjet, Google Workspace)
Website performance and optimization
Bug fixes and troubleshooting

4. What Is Not Included

Support does NOT include:

Custom development outside the original scope
Third-party plugin/theme conflicts (unless directly related)
Server-level issues not managed by us (Cloudways, SiteGround, DigitalOcean unless contracted)
Training or onboarding beyond basic guidance

5. License-Based Support

Support is tied to an active license.

Active License

Full access to support services
Updates and bug fixes included

Expired License

Limited or no support
May require renewal for assistance

6. Required Information for Support Requests

To help us resolve your issue quickly, please include:

Website URL
License key (if applicable)
Description of the issue
Steps to reproduce the problem
Screenshots or error messages

7. Response Times

We aim to respond within:

Standard Support: 24–48 hours
Priority Support (Enterprise): Same day or within 12 hours

Response times may vary depending on complexity and volume.

8. Emergency Support

For critical issues affecting live websites or revenue:

Clearly mark your request as URGENT
Provide full details and access if required

Emergency handling is prioritized for active and enterprise license holders.

9. Updates & Maintenance

We continuously improve our products. Support includes:

Security updates
Compatibility updates (WordPress/WooCommerce)
Performance improvements

10. Best Practices Before Contacting Support

Before reaching out, please:

Ensure your plugin/theme is updated
Clear cache (browser/server/CDN)
Disable conflicting plugins for testing
Check documentation if available

11. Contact

Email: support@nvdigitalsolutions.com
Website: https://nvdigitalsolutions.com